Frequently Asked Questions (FAQ)
Q: What type of parts does Pace Parts & Salvage sell?
A:
We supply new replacement vehicle parts, with our online store currently focused on Suzuki and Renault parts.
Q: Are you affiliated with Suzuki, Renault, or any manufacturer?
A:
No. Pace Parts & Salvage is an independent retailer. Brand names and trademarks are used only for identification and compatibility purposes.
Parallel Import Notice - This product was sourced outside the authorised South African distribution channel. Pace Parts and Salvage is an independent retailer. The authorised South African distributor of this product is under no obligation to honour the manufacturer's guarantees/warranties or to provide after sales service. Our own refund and return policy continues to apply to eligible purchases.
Q: How do I confirm part compatibility?
A:
Use the Manufacturer Part Number (MPN) shown on the product listing and compare it against your vehicle requirements. If you need help, contact us before ordering.
Q: Are the parts new or used?
A:
The online store sells new replacement car parts only.
Q: What is your return policy?
A:
Returns are handled in line with our Refund and Return Policy. Eligibility depends on the item type and condition, and all returns must meet the policy requirements.
Q: How do I contact you?
A:
Phone & WhatsApp: 084 025 8744
Landline: 011 425 1666
Email: info@pacepartssalvage.co.za
Trading hours: Monday to Friday, 07:00-16:00
Q: Do you deliver?
A:
No. Online orders are available for free collection from our Kempton Park store. Orders placed during collection hours are normally ready within 1 hour after payment and stock confirmation. Courier delivery is not available through this online store.