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Frequently Asked Questions (FAQ)

Q: What type of parts does Pace Auto Parts sell?

A: Our website focuses on brand-new OEM Suzuki and Renault parts only. All parts sold online are new, unused, and sourced from approved suppliers.
For used parts, salvage, or other vehicle brands, please visit our Facebook page: Pace Auto Parts.

Q: Can I request a part that is not listed on the website?

A: Yes. Not all stock is listed online. If you cannot find the part you need, contact us on WhatsApp and we will check availability for you.

Q: Do you sell vehicles complete (as is)?

A: Yes, we do occasionally sell vehicles as complete units. Please contact us directly to discuss availability and pricing.

Q: Where are you located?

A: We are based at:
159 Bon Creation Street, Pomona, Kempton Park, South Africa
(Please contact us before visiting to ensure stock availability.)

Q: Do you offer refunds or returns?

A: Yes, we do offer refunds and returns in line with our returns policy. Please review our policy for full terms and conditions before purchasing.

Q: Do you deliver parts?

A: Yes, we offer nationwide delivery. Delivery costs and timeframes may vary based on your location and the size of the item.

Q: Are your Suzuki and Renault parts used or refurbished?

A: No. All Suzuki and Renault parts listed on our website are 100% new OEM and have never been used or refurbished.

Q: How do I place an order?

A: You can place an order directly through our website or by contacting us via WhatsApp or email for assistance.

Q: Can I see pictures of the part before buying?

A: Yes. All listings include real photos. If you’d like additional images, just request them — we’re happy to help.

Q: What payment methods do you accept?

A: We accept secure payment methods. Contact us for the latest available options.

Q: How can I contact you?

A: You can reach us via:

Q: Do you offer warranties on parts?

A: Yes. Warranty terms vary depending on the product. Please contact us for specific warranty details on your item.