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Refund and Return Policy

Last updated: 24 August 2026

At Pace Parts and Salvage, we aim to ensure you are satisfied with your purchase. If there is an issue with your order, our team will work with you to resolve it efficiently.

Our online store is currently focused on new replacement vehicle parts. Return eligibility depends on the item type, condition, and whether the return meets the requirements below.

Return Eligibility

Non-mechanical new parts may be returned within 7 days of collection, provided that:

  • The item has not been installed or used
  • The part is returned in its original condition
  • Original packaging and labels are included where possible

Major components such as engines, gearboxes, and similar assemblies may be returned within 30 days of collection, provided that they meet the same condition requirements. All returned items are inspected to confirm that they meet this policy.

Accepted Reasons for Return

Returns may be accepted under the following circumstances:

  • The item received is damaged, defective, or not as described
  • The incorrect part was supplied due to an error on our side
  • The item meets the return eligibility conditions above

If a part is incorrectly ordered by the customer, it may still be eligible for return, provided it has not been installed and remains in original condition.

Items Not Eligible for Return

Returns may not be accepted if:

  • The part has been installed, modified, or damaged after collection
  • The item shows signs of use or improper handling
  • The return request is made after the applicable return period
  • The item is returned without prior authorisation

Return Process

To request a return:

  • Contact us at info@pacepartssalvage.co.za or via WhatsApp on 084 025 8744 with your order number and reason for return
  • If approved, we will provide return instructions
  • The item must be securely packaged and returned in its original condition

Refunds

Once the returned item has been received and inspected:

  • Approved refunds will be processed to the original payment method
  • Refunds are typically completed within 5 - 7 working days after inspection
  • You will receive confirmation once your refund has been processed

Return Costs

If a return is due to our error, such as an incorrect, damaged, defective, or not-as-described item, we will cover the reasonable cost of returning the item to our store.

We do not charge a return fee for approved returns. Customers are responsible for arranging and paying for transport to return the item to our store.

Restocking Fees

We do not charge restocking fees on approved returns.

Return Address

Pace Parts and Salvage
159 Bon Cretion Street, Pomona, Kempton Park, Gauteng, 1619, South Africa

Contact Us

Phone and WhatsApp: 084 025 8744
Landline: 011 425 1666
Email: info@pacepartssalvage.co.za
Address: 159 Bon Cretion Street, Pomona, Kempton Park, Gauteng, 1619

Trading hours: Monday to Friday, 07:00-16:00