Shipping policy

Shipping Policy

  Last updated: 22 June 2026

  Thank you for shopping with Pace Parts and Salvage. This policy explains how orders are fulfilled, including our delivery and collection options.

  1. Fulfilment Options

  Choose any of the following at checkout:

  - Delivery via Pace Delivery — our managed courier service, available South Africa-wide
  - Collection — directly from our premises in Kempton Park
  - Customer-arranged courier — you arrange your own courier to collect

  2. Delivery (Pace Delivery)

  We deliver South Africa-wide via Pace Delivery, dispatched from our premises in Kempton Park.

  - Service options: Standard and Express — choose at checkout.
  - Cost: charged by parcel size, your province, and the service selected. Standard delivery starts from R250 and Express from R580. The exact amount for your order is calculated and shown in ZAR at checkout
  before you pay. Express may not be available to some outlying areas.
  - Delivery time: typically 2–4 business days depending on the service and your location; Express is the faster option. Outlying or regional areas may take longer.
  - Dispatch: orders are dispatched within 1–2 business days of payment confirmation.
  - Tracking: provided once your order has been dispatched.
  - Orders are only dispatched once full payment has been received.

  3. Collection

  You are welcome to collect your order directly from our premises:

  Address:
  159 Bon Cretion Street
  Pomona AH
  Kempton Park
  South Africa

  Please contact us in advance to confirm your order is ready for collection. Orders are released once full payment has been received.

  4. Customer-Arranged Courier

  You may arrange your own courier or transport service to collect your order. Please note:

  - Orders will only be released once full payment has been received
  - The courier must collect from our Pomona location
  - You are responsible for all courier arrangements and costs
  - You must ensure the correct item is booked and collected
  - Risk transfers to you once the item has been handed over to your courier

  5. Packaging

  All items are securely packaged and prepared for delivery or collection. If you have specific packaging requirements, please request these in advance.

  6. Liability

  For Pace Delivery orders, we arrange dispatch and provide tracking; please report any transit damage or loss to us promptly so we can assist with the courier.

  For collection or customer-arranged courier, once the order has been collected by you or your appointed courier, Pace Parts and Salvage is not responsible for loss, damage, or delays in transit, and any
  claims must be directed to the appointed courier.

  7. Order Issues

  Please inspect your item on delivery or collection. Report any visible transit damage within 48 hours so we can assist with a courier claim. For faulty, incorrect, or not-as-described items, see our Refund &
  Return Policy.

  8. Contact Us

  For any questions regarding delivery, collection, or order readiness:

  Email: info@pacepartssalvage.co.za
  WhatsApp / Phone: 084 025 8744
  Hours: Monday – Friday, 08:30 to 15:00